FAQ

Commercial Agents are not registered Importers & will not be able to complete Customs procedures in ZA.

• By AIR / COURIER – Your goods should be packed & ready to leave your premises about 30days /1 month before the show.
• By SEA – your goods need to be packed & ready to leave your premises about 98 days /14 weeks /3.25 months.

• Allow 1 week to pack & make an inventory / 1 week for export procedures
• 4 days transit by AIR to South Africa (approx. 45 days by SEA)
• 14 days for ZA customs procedures

No, whilst you may think that courier will be quicker, we still need 14 days to deal with the Courier company formalities.

For general goods, a Commercial Invoice & packing list is required. We can assist you in preparing these documents.

ZA Customs require that a reasonable value is declared on the Commercial invoice, as ZA Customs can check prices on the internet. If ZA Customs find the value is too low, then a fine of over R5000 per shipment can be imposed.

• Yes, duties are applied to all goods that enter into ZA permanently, whether they are for commercial use or for exhibitions.
• There is no duty applied to temporary goods, however there is a 3% bond fee applied on the value of the goods.

Yes, there is. Please avoid sending electrical goods, food & beverages, alcohol, medicines, plants.

Electrical goods for exhibitions are allowed under Temporary Importation, where we set up a Bond with customs & will be examined by customs.

These items all require a Commercial Invoice, Packing List, Phytosanitary Certificate, Health Certificate & we need to apply for an Import Permit.

1. Customs procedures will need to be completed.
2. The goods are then collected from the Airline & delivered to EF warehouse
3. The goods are stored in the EF warehouse until the nominated delivery date to the venue.
4. The goods are stored at the venue until we make the delivery to your booth when you arrive at the venue.

Yes, once you book with us, we will share our tracking link with you, which will allow you to monitor the progress of your shipment.

No, you may not send your shipment directly to the CTICC, as the CTICC will not accept the shipment / deliveries outside of the scheduled build-up dates. CTICC are not a registered Importer. Being the preferred supplier to the CTICC the matter will be referred to us to sort out on your behalf.

Yes, we do have storage facilites at the CTICC. This is mostly for the cagro before the show & for the empty cases during the show. Please let us know if you require “access” storage for during the show.

Yes. We do. Please let us know so we can pre-book this space for you.

No, we don’t. We are not FISA registered, therefore we are not able to sell insurance. We request that you arrange Marine Insurance through your own Insurance Broker using your Office Insurance Policy, ie from the time the goods leave your premises – transit to ZA – during the show & the return to your premises.

• If your goods have been sent to us under Temporary Importation, we do need to re-export the goods back to origin. These costs would have been discussed with you already.
• If your goods have been sent to us as a Permanent import, we can send the goods back to origin. We will prepare the Export documents. The costs will be available upon request.

Please reach out to our customer support team via email or phone in order that they can put together a quote.

For any questions / issues related to shipping & logistics for the Exhibition, you can us contact by email at: ef-gsm@ef-gsm.co.za and one of our Team will connect with you.

If it is urgent, please call us on +27 21 552 7248.